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Patient Relations

Patient Rights and Responsibilities

At UHN, we believe that patients are our partners in their care.  The safest and highest quality care is achieved when patients/families and staff work together collaboratively as partners.  

Thus, the Patient Bill of Rights and Responsibilities was developed, with input from both staff and patients of UHN, to set clear expectations for all.

You can download and view the Patient Bill of Rights and Responsibilities by following the links below, or read the introducation on the UHN website here.

Switching Family Doctors Within Our FHT

Sometimes patients ask if they can change doctors. The TW FHT supports patients remaining with their primary care provider and does not permit switches between different doctors.

If you feel that the patient-doctor relationship is not working well, you must schedule an appointment with your doctor to discuss your concerns. If your issues cannot be resolved after your conversation, you and your doctor may agree that a change in doctors is in the best interest of patient care. If another doctor is willing to take you on, your current doctor will arrange the switch.

If you decide to search for a new family doctor, these resources may be helpful:

Find a doctor or nurse practitioner | ontario.ca

  •  College of Physicians and Surgeons of Ontario “Find a Doctor” search