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Patient Relations

Despite everyone’s best efforts, there may be times when your experience with the Toronto Western Family Health Team does not meet your expectations. If you have concerns about the quality of care that you or a loved one is experiencing, it is best to raise this concern directly with your primary care provider. If speaking with this person does not resolve an issue, please feel free to contact UHN Patient Relations.

UHN Patient Relations Contact Information:

By email: patientrelations@uhn.ca

Using email is best. It allows you the time to explain your question or concern clearly. We can also make sure we have accurate details and correct spelling of names.

By phone:  416-340-4907

If email is not possible, please call and leave a voicemail. Please remember to provide your name and phone number slowly and clearly so we know how to reach you.

By mail:

Patient Relations
University Health Network
200 Elizabeth Street
Toronto, ON  M5G 2C4