Before the visit
Make sure our clinic has your current email address
You will receive an email with instructions 2 days before your appointment
Do you want your family or caregiver to attend the appointment with you? Forward the email and this guide to them, so they have the access and instructions for the appointment as well.
What you need
You must have a cell phone, tablet, or computer with:
High speed internet
Camera and microphone
Access to the email instructions about your appointment
Supported operating system and web browser
Mac OS X 10.12 and later - latest version of Chrome, Firefox, or Safari
Windows 7 or Windows 10 - latest version of Chrome, Firefox, or Edge
iOS 11 and later- latest version of Safari
Android 9 and later- latest version of Chrome
Chrome OS - latest version of Chrome
You cannot use Internet Explorer
IMPORTANT: Please let our clinic staff know if you do not have any of the above and can’t attend the virtual appointment
What to do before the appointment
Click the Test your connection button in the email to check:
Your internet connection
Your video and audio are working
If it doesn’t work: Call 1-855-252-2632
If it works:
1. Close other applications on your computer, cell phone, or tablet
2. Click Attend your virtual visit button in the email
The TELUS EMR Virtual Visit window will open in your web browser
Accept if there is a message asking for access to your camera and microphone
You should see yourself on the screen
You should see solid bars appear in the audio panel on the left side when you speak
3. Click Join virtual visit and wait for your doctor to join the call
Once your doctor joins, you will see them on screen
You can message your doctor using the Chat option
4. Close your browser window when the visit is complete