Interested in becoming a new patient?

To be eligible, you must meet the following criteria:

You live within the TW FHT catchment area (please see map below)
You are insured for care in Ontario (OHIP or interim federal health)
You register with Health Care Connect and do not have a primary care provider (physician or nurse practitioner)

How do I join?

Step 1:

Step 2:

Complete the on-line application form by clicking here

Step 3:

Due to high demand, our current response time is approximately 4 to 8 weeks. Our wait times for an intake appointment may vary depending on the current capacity and availability of our providers. An email confirming the status of your submission will be sent to you once your application has been processed. Kindly refrain from contacting the clinic directly to inquire about the status of your application, as Reception staff are unable to provide updates. Please note, applications are processed in the order they are received.

When your application is at the top of the waitlist, you will receive an email with the following information:

The name of your new primary care provider (PCP)*
Important information about the TW FHT
Instructions on how to book your intake appointment

Frequently Asked Questions

*Who can be a primary care provider?

Your Primary Care Provider (PCP) may be one of the following: physician, nurse practitioner or a medical resident.

Why do I need to sign a Patient Enrollment Form?

There are various models of primary care in Ontario. Family Health Teams are group-based practices provide comprehensive care based on patient enrollment. All patients at the TW FHT must be enrolled. By signing this form, you commit to have your health care provided by your assigned PCP and the interprofessional team at the TW FHT. For more information, click on New Patient Information tab on the right.

My current primary care provider will be retiring – can I still apply to be a patient at the TW FHT?

Yes. Please complete the on-line application and in the comment field at the end, enter the name of your current PCP and the anticipated date of their retirement. Please do not complete the Health Care Connect application, or ask your current PCP to take you off their enrollment list.

Why do I need to register with Health Care Connect?

Our mandate is to provide primary care to patients who are “unattached” – those who do not have a current PCP. The only way this can be validated is through registration with Health Care Connect. If you are currently attached to a primary care provider there are two ways to become unenrolled from that provider:

Tell your current provider that you would like to be taken off of their enrollment list.
Call ServiceOntario at 1-888-218-9929 (TTY: 1-800-387-5559) and tell them you want to be taken off of your primary care provider's enrollment list.

I am a current patient of the TW FHT and I have a family member that wishes to join?

Nuclear family members of existing TW FHT enrolled patients who live in the same household may be accepted by your existing PCP. Please complete the on-line application, and include the name of the family member who is a current patient as well as the name of their PCP in the comment section. Your PCP will determine whether they can accept the family member into their practice.

I am unable to complete the on-line form.

Please feel free to come to either of our clinic locations and ask for a paper application.

See our catchment area in the map below:

(Toronto Western FHT Catchment Area - click for a larger view)

If you live outside of these catchment areas, please contact Health Care Connect at 1-800-445-1822 or visit https://www.ontario.ca/page/find-family-doctor-or-nurse-practitioner