Frequently Asked Questions
Who can be my primary care provider (PCP)*?
Your Primary Care Provider is the main person who looks after your health. At TW FHT, your PCP can be a:
Doctor (Physician): A doctor who cares for people of all ages, focusing on health screening, as well as diagnosing and treating illnesses.
Nurse Practitioner: A nurse with advanced training who cares for people of all ages, focusing on health screening, as well as diagnosing and treating illnesses.
Medical Resident: A doctor who is completing their training in family medicine under supervision.
All of these primary care providers are qualified to provide safe, high-quality care.
Why do I need to register with Health Care Connect?
We care for patients who do not have a PCP. Health Care Connect confirms this. If you already have a PCP, you must:
Ask your current provider to remove you from their list, or
Call ServiceOntario at 1-888-218-9929 (TTY: 1-800-387-5559) and tell them that you want to be taken off your current primary care provider’s enrollment list.
Why do I need to sign a Patient Enrollment Form (Roster Form)?
Family Health Teams in Ontario provide care to enrolled patients. By signing this roster form, you agree to receive care from your assigned PCP and the team at TW FHT. For more details, review the New Patient Information.
My current PCP is retiring. Can I apply to TW FHT?
Yes, you can apply. Fill out the online application and include your current provider’s name and retirement date in the comments. Also, please complete the Health Care Connect application to be considered.
Bathurst site: 440 Bathurst Street
Garrison Creek site: 928 St. Clair Avenue West
We are currently accepting new patients. To be eligible, you must meet the following criteria:
How do I join?
Step 1
Complete the on-line application form by clicking here
Step 2
Register with Health Care Connect. Call 1-800-445-1822 or register online
Step 3
Your application will be reviewed. Within 4 weeks of your application date, you will receive an email communication from us confirming or rejecting your application. Wait times until an intake appointment vary depending on the availability of providers. Patients are assigned to a primary care provider in order of application date.
<<You will receive an email from us within 4 weeks of your application to confirm the status of your submission. Kindly refrain from contacting the clinic directly to inquire about the status of your application, as Reception staff are unable to provide updates. Please note, wait times for an intake appointment may vary depending on the current capacity and availability of our providers. Applications are processed in the order they are received.>
When your application is at top of the waitlist, you will receive an email with the following information:
Frequently Asked Questions
Who can be a primary care provider?
Your Primary Care Provider (PCP) may be one of the following: physician, nurse practitioner or a medical resident.
Why do I need to sign a Patient Enrollment Form?
There are various models of primary care in Ontario. Family Health Teams are group-based practices provide comprehensive care based on patient enrollment. All patients at the TW FHT must be enrolled. By signing this form, you commit to have your health care provided by your assigned PCP and the interprofessional team at the TW FHT. For more information, click on New Patient Information tab on the right.
My current primary care provider will be retiring – can I still apply to be a patient at the TW FHT?
Yes. Please complete the on-line application and in the comment field at the end, enter the name of your current PCP and the anticipated date of their retirement. Please do not complete the Health Care Connect application, or ask your current PCP to take you off their enrollment list.
Why do I need to register with Health Care Connect?
Our mandate is to provide primary care to patients who are “unattached” – those who do not have a current PCP. The only way this can be validated is through registration with Health Care Connect. If you are currently attached to a primary care provider there are two ways to become unenrolled from that provider:
I am a current patient of the TW FHT and I have a family member that wishes to join?
Nuclear family members of existing TW FHT enrolled patients who live in the same household may be accepted by your existing PCP. Please complete the on-line application, and include the name of the family member who is a current patient as well as the name of their PCP in the comment section. Your PCP will determine whether they can accept the family member into their practice.
I am unable to complete the on-line form.
Please feel free to come to either of our clinic locations and ask for a paper application.
See our catchment area in the map below:
(Toronto Western FHT Catchment Area - click for a larger view)
If you live outside of these catchment areas, please contact Health Care Connect at 1-800-445-1822 or visit https://www.ontario.ca/page/find-family-doctor-or-nurse-practitioner